Before work starts
If a paid engagement is cancelled before material work begins and before nonrecoverable third-party costs are incurred, any refund due will be determined under the applicable written scope, order, or agreement.
Best first step: contact us as soon as you need to cancel, pause, or dispute a charge. Early notice gives the best chance to stop future work or avoid additional third-party costs.
After work has started
Once work has begun, completed work, time already committed where applicable, delivered milestones, and nonrecoverable external costs may affect the amount eligible for refund. Any remaining amount is handled according to the project agreement and the actual work completed.
Third-party costs
Domains, hosting, software licenses, advertising spend, printing, production, provider fees, purchased assets, and similar third-party charges may be nonrefundable once purchased or committed by the third-party provider. We will not describe a third-party cost as refundable when the provider does not return it.
Recurring services
For recurring maintenance or operating services, cancellation timing and any minimum commitment should be stated in the applicable subscription, proposal, or written agreement. A cancellation stops future work according to those terms; it does not automatically reverse services already performed or costs already incurred.
Duplicate or incorrect charges
If you believe a charge is duplicated, incorrect, or does not match the agreed billing record, contact us promptly with the invoice or billing reference. Do not send full payment-card numbers or authentication credentials. We will review the billing record and payment-provider information available to us.
How approved refunds are returned
When a refund is approved, it should ordinarily be returned through the original payment channel where practical. Processing time after a refund is initiated can depend on the payment provider and the customer’s financial institution.
Project disputes
If the issue concerns scope, acceptance, quality, or delivery rather than a simple cancellation, we will review the agreed scope, project records, delivered work, and relevant communications before determining the appropriate next step.
Contact
Cancellation, refund, or billing questions can be sent to nobullshitaiworld@gmail.com. Existing customers can also use the support area in the customer portal.